Terms of Service

Effective Date: February 12, 2026,

Last Updated: February 12, 2026,

Version 1.0

Please read these Terms of Service carefully before using Mention Pilot. By creating an account or using our platform, you agree to be bound by these terms. If you are accepting these terms on behalf of a company or other legal entity, you represent that you have the authority to do so.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Mention Pilot ("Company," "we," "our," or "us") governing your access to and use of the Mention Pilot platform, website at mentionpilot.ai, application at app.mentionpilot.ai, APIs, and all related services (collectively, the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the Service.

You must be at least 18 years of age and capable of entering a legally binding contract to use Mention Pilot.

2. Definitions

· "Account" means a unique account you create to access and use the Service.

· "Customer Data" means the brand names, keywords, configurations, and other content you submit to or create within the Service.

· "Monitoring Data" means the publicly available content sourced from third-party platforms that our system surfaces for your configured prompts and brands.

· "Subscription Plan" means the pricing tier (Starter, Growth, or Enterprise) you select.

· "Team Member" means a user you invite to access your Mention Pilot workspace.

· "API" means the application programming interface we provide for integration with third-party tools.

3. Accounts and Registration

3.1 Account Creation

To use Mention Pilot, you must register for an account using accurate and complete information. You agree to keep this information current throughout your use of the Service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You agree to:

· Use a strong, unique password for your Mention Pilot account · Notify us immediately at support@mentionpilot.ai if you suspect unauthorized access to your account

· Accept responsibility for all activity that occurs under your account

3.3 Team Accounts

If you invite team members to your workspace, you are responsible for ensuring they comply with these Terms. Each team member must have their own login and may not share credentials.

4. Our Services

4.1 Service Description

Mention Pilot provides real-time brand monitoring across multiple digital platforms, including social media, news outlets, forums, and review sites. The Service includes AI-powered sentiment analysis, customizable alerts, team collaboration tools, and API access (on applicable plans).

4.2 Service Availability

We target 99.9% uptime for the Service. Scheduled maintenance windows will be communicated with at least 48 hours' notice where practicable. We are not liable for downtime caused by factors outside our reasonable control.

4.3 Service Modifications

We reserve the right to modify, enhance, or discontinue features of the Service at any time. For material changes to paid plans, we will provide at least 30 days advance notice.

5. Subscriptions and Billing

5.1 Plans

Plan	Price	Key Limits
Starter	$69/Month	Track up to 25 prompts,
Growth	$199/Month	Track up to 100 prompts
Enterprise	Custom Pricing	Unlimited brands, Unlimited mentions

5.2 Billing Cycle

Paid subscriptions are billed monthly, in advance, on the anniversary date of your subscription start. Annual billing options may be available at a discounted rate.

5.3 Payment

Payments are processed securely via Stripe. By providing payment details, you authorize Mention Pilot to charge your payment method for all fees owed. You are responsible for keeping your payment information current. Failed payments may result in service suspension after a 7-day grace period.

5.4 Refunds and Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. We do not issue prorated refunds for unused portions of a billing period, except where required by applicable law.

5.5 Price Changes

We may change subscription pricing with at least 30 days prior written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

5.6 Taxes

All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities. Where we are required to collect taxes, they will be added to your invoice.

6. Acceptable Use Policy

6.1 Permitted Use

You may use Mention Pilot solely for lawful business purposes, in compliance with these Terms and all applicable laws.

6.2 Prohibited Conduct

You must not use the Service to:

Scrape, crawl, or systematically extract data from the platform beyond normal use
Reverse engineer, decompile, or attempt to extract the source code of the Service
Monitor individuals without their knowledge in violation of applicable privacy laws
Harass, stalk, or target specific private individuals using our monitoring tools
Violate the intellectual property rights of any third party
Distribute malware, spam, or engage in phishing activity
Circumvent any security measures or access controls
Resell or sublicense access to the Service without written authorization from us
Use the Service in a manner that overloads our infrastructure or degrades performance for other users
Violate the terms of service of any third-party platform whose data appears in our Service

Important: Mention Pilot monitor's publicly available content. You are solely responsible for ensuring your use of the monitored data complies with the terms of the originating platforms and applicable laws, including data protection regulations.

7. Your Data and Content

7.1 Ownership

You retain full ownership of all Customer Data you submit to Mention Pilot. We do not claim any intellectual property rights over your data.

7.2 License to Us

By submitting Customer Data, you grant Mention Pilot a limited, non-exclusive, royalty-free license to process, store, and use your data solely for the purposes of providing the Service to you, as described in our Privacy Policy.

7.3 Data Processing

Where you are subject to GDPR or similar data protection laws and use Mention Pilot to process personal data on behalf of your organization, our Privacy Policy and Data Processing Agreement (available upon request for Growth and Enterprise plans) govern that relationship.

7.4 Data Portability

You may export your Customer Data and monitoring reports at any time through the platform's export functionality. Upon termination, we will make your data available for export for 30 days before deletion.

8. Our Intellectual Property

Mention Pilot and all related technology, software, designs, AI models, trademarks, and content are the exclusive intellectual property of Mention Pilot and its licensors. Nothing in these Terms grants you any rights to our intellectual property other than the limited license to use the Service as described herein.

You must not use our name, logo, or trademarks without our prior written consent, except to truthfully describe your use of Mention Pilot in a non-misleading way.

9. Third-Party Integrations

The Service integrates with third-party platforms including Slack, Teams, Zapier, Salesforce, and others. Use of these integrations is subject to the relevant third party's terms of service. Mention Pilot is not responsible for third-party services, their availability, or changes to their APIs that may affect our integrations.

10. Confidentiality

Each party agrees to keep confidential the non-public information of the other party that is disclosed in connection with these Terms ("Confidential Information"), and to use it only for the purposes of performing under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

11. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable skill and care in accordance with industry standards. We make no warranties regarding the completeness or accuracy of monitoring results, as these depend on third-party data sources beyond our control.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities
Mention Pilot's total cumulative liability arising out of or related to these Terms shall not exceed the greater of (a) the amounts paid by you to Mention Pilot in the last 1 month preceding the claim, or (b) $100 USD

These limitations apply regardless of the legal theory under which liability is claimed, and even if Mention Pilot has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

13. Indemnification

You agree to indemnify, defend, and hold harmless Mention Pilot and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:

Your use of the Service in violation of these Terms
Your violation of any applicable law or third-party rights
Your Customer Data or content submitted to the Service
Any misuse of monitoring data you access through the Service

14. Termination

14.1 By You

You may terminate your account at any time via your account settings or by contacting support. Cancellation stops future billing but does not entitle you to a refund of any prepaid fees, except as noted in Section 5.4.

14.2 By Us

We may suspend or terminate your access to the Service with immediate effect if:

You materially breach these Terms and fail to cure the breach within 14 days of written notice
You are in arrears on payment by more than 30 days
We are required to do so by law or regulatory order
We reasonably believe your use is causing harm to our platform or other users

14.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will provide 30 days for data export before deletion. Sections 7, 8, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law and Disputes

These Terms are governed by and interpreted in accordance with the laws of courts of England and Wales and shall have jurisdiction of appropriate court in the city of London

Any dispute arising under these Terms shall first be subject to a 30-day good faith negotiation period. If unresolved, arbitration procedures are according to arbitration and conciliation laws of the courts of England and Wales. Place of arbitration and mediation shall be city of London

Notwithstanding the above, either party may seek emergency injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Order Forms or Data Processing Agreements, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements.

16.2 Amendments

We may modify these Terms from time to time. Material changes will be communicated with at least 30 days' notice via email or in-platform notification. Your continued use of the Service after the effective date constitutes acceptance.

16.3 Waiver and Severability

Our failure to enforce any provision of these Terms does not constitute a waiver of that right. If any provision is found unenforceable, the remaining provisions continue in full force.

16.4 Assignment

You may not assign these Terms or your account to a third party without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

16.5 Force Majeure

Neither party is liable for failure to perform obligations due to causes beyond their reasonable control, including natural disasters, cyberattacks by third parties, government actions, or internet infrastructure failures.

17. Contact Us

For questions about these Terms, billing inquiries, or legal notices:

Mention Pilot Team
Email: support@mentionpilot.ai
Website: mentionpilot.ai