Cookie Policy
Effective Date: February 12, 2026
Last Updated: February 12, 2026
Version: 1.0
This Cookie Policy explains how Mention Pilot uses cookies and similar tracking technologies on our website and application. We want you to understand exactly what is placed on your device, why, and how you can control it.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website or use a web application. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.
Cookies can be:
- Session cookies: Temporary files deleted when you close your browser
- Persistent cookies: Files that remain on your device for a set period or until you delete them
- First-party cookies: Set directly by Mention Pilot
- Third-party cookies: Set by external services we use, such as analytics or payment tools
2. How We Use Cookies
Mention Pilot uses cookies for the following purposes:
- Keeping you securely logged in to your account
- Remembering your settings and preferences across sessions
- Understanding how users interact with our platform so we can improve it
- Measuring the effectiveness of our marketing campaigns
- Ensuring our platform performs reliably and identifying technical errors
- Preventing fraud and protecting the security of our Service
3. Types of Cookies We Use
Always Active – Strictly Necessary Cookies
These cookies are essential for the operation of our website and application. Without them, core features like logging in, navigating the dashboard, or managing your account simply won't work. You cannot disable these through our cookie settings, as they are fundamental to the Service.
Authentication Cookie
This cookie is set when you log in to MentionPilot. It stores a secure, encrypted token that identifies your authenticated session, so you don't have to re-enter your password on every page visit. It is httpOnly and Secure, meaning it cannot be accessed by JavaScript and is only transmitted over HTTPS.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| Supabase Auth session | Stores your encrypted authentication token to keep you logged in securely across sessions | 30 days | Mention Pilot |
Filter Session Cookies
This cookie tracks your active browsing session within the application, including any filters, search states, or view configurations you have set during the current session. It expires automatically after 24 hours, at which point you will be prompted to log in again. This is a security measure to ensure idle or unattended sessions do not remain open indefinitely.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| filter_models | Remembers which AI or data source models you have selected in your current monitoring view, so your model selection persists as you navigate across pages within the session | 24 hours | Mention Pilot (first-party) |
| filter_topic | Stores the topic or keyword filter you have applied to your mentions feed, ensuring your active topic selection is retained throughout your browsing session | 24 hours | Mention Pilot (first-party) |
| filter_dateFrom | Holds the start date of the date range filter you have set on your dashboard, so your selected "from" date is preserved as you move between views | 24 hours | Mention Pilot (first-party) |
| filter_dateTo | Holds the end date of the date range filter you have set on your dashboard, so your selected "to" date is preserved as you move between views | 24 hours | MentionPilot (first-party) |
| filter_datePreset | Stores your chosen date preset shortcut (e.g., "Last 7 days," "Last 30 days," "This month") so the dashboard restores your preferred time range automatically within the session | 24 hours | MentionPilot (first-party) |
Requires Consent – Analytics Cookies
These cookies collect information about how visitors use our website and application, including which pages are visited most often and whether users encounter error messages. All data collected is aggregated and anonymized where possible. We use this information to improve the Service.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Google Analytics: Distinguishes unique users and sessions | 24 months | |
| _ga_* | Google Analytics: Stores and counts page views | 24 months | |
| _gid | Google Analytics: Distinguishes users across 24-hour sessions | 24 hours | |
| mp_analytics | Mention Pilot internal product analytics (feature usage, click events) | 13 months | Mention Pilot |
| sentry-* | Error monitoring and performance tracking to identify technical issues | Session | Sentry |
Requires Consent – Marketing and Advertising Cookies
These cookies track your browsing activity across websites to help us show you relevant advertising and measure campaign effectiveness. They are only active on our marketing website (mentionpilot.ai), not inside the authenticated application.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _fbp | Facebook Pixel: Identifies browsers for ad targeting and conversion tracking | 3 months | Meta |
| _gcl_au | Google Ads: Conversion tracking and remarketing | 3 months | |
| li_fat_id | LinkedIn Insight Tag: Measures ad conversions from LinkedIn campaigns | 30 days | |
| hubspotutk | HubSpot: Tracks visitor identity for marketing attribution | 13 months | HubSpot |
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. These third parties may collect information about your online activities over time and across different websites when you use our Service. They operate under their own privacy policies, which we encourage you to review:
- Google: policies.google.com/privacy
- Meta (Facebook): facebook.com/privacy/policy
- LinkedIn: linkedin.com/legal/privacy-policy
- Stripe: stripe.com/privacy
- Intercom: intercom.com/legal/privacy
- HubSpot: legal.hubspot.com/privacy-policy
- Sentry: sentry.io/privacy
5. Consent and Cookie Preferences
Your Consent Matters
When you first visit mentionpilot.ai, you will see our Cookie Consent Banner. Strictly necessary cookies are enabled automatically as they are required for the site to function. All other cookie categories (Functional, Analytics, and Marketing) require your explicit consent before being activated.
You can manage your preferences at any time by clicking the "Cookie Settings" link in the footer of any page on our website. Your preferences are saved and respected on all subsequent visits.
Withdrawing consent is as easy as giving it. Changing your cookie settings takes effect immediately for new cookies, though cookies already set may remain on your device until they expire or you delete them manually.
6. Managing and Disabling Cookies
6.1 Via Our Cookie Settings
The easiest way to manage your preferences is through our Cookie Settings panel, accessible via the footer link on mentionpilot.ai. You can enable or disable individual cookie categories there.
6.2 Via Your Browser
You can also control cookies directly through your browser settings. Here's how for common browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy and Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Important Note on Disabling Cookies
Disabling strictly necessary cookies will prevent you from logging in and using the Mention Pilot application. We recommend leaving these enabled. Disabling other categories will not affect your ability to use the platform, but you may lose preferences and personalization features.
Disabling third-party analytics cookies will reduce our ability to understand how users experience the platform, which ultimately affects our ability to improve it for everyone.
6.3 Opt-Out of Google Analytics
You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout
6.4 Do Not Track (DNT)
Some browsers include a "Do Not Track" (DNT) signal. Mention Pilot currently honors DNT signals for analytics and marketing cookies. When a DNT signal is detected, we disable non-essential third-party tracking by default.
7. Similar Technologies
In addition to cookies, we may use other similar tracking technologies:
- Local Storage and Session Storage: Browser storage used within the application to cache dashboard state and improve performance. This data stays on your device and is not transmitted to our servers.
- Web Beacons / Pixel Tags: Small invisible images embedded in our marketing emails that tell us if an email was opened and whether links were clicked. You can disable these by setting your email client to display images only on request.
- Fingerprinting (limited use): We use limited browser fingerprinting solely for fraud prevention and security purposes, not for advertising. This does not involve tracking across unrelated websites.
8. GDPR and ePrivacy Compliance
For users in the European Economic Area (EEA) and the United Kingdom, our cookie practices comply with the GDPR, the UK GDPR, and the ePrivacy Directive (EU Cookie Law).
The legal basis for our use of cookies is:
- Legitimate interest (Art. 6(1)(f) GDPR): for strictly necessary cookies required for security and service delivery
- Consent (Art. 6(1)(a) GDPR): for all functional, analytics, and marketing cookies, obtained through our cookie consent banner
You have the right to withdraw consent at any time without this affecting the lawfulness of processing based on consent before withdrawal. To exercise your rights under GDPR, please see our Privacy Policy or contact us directly.
9. Changes to This Policy
We may update this Cookie Policy to reflect changes in our use of cookies or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via our cookie consent banner or by email. We encourage you to periodically review this page to stay informed.
10. Contact Us
If you have any questions about our use of cookies or other tracking technologies, please contact us:
Mention Pilot Team
Website: mentionpilot.ai
For cookie consent banner issues or technical difficulties managing your preferences, contact support@mentionpilot.ai
© 2026 Mention Pilot. All rights reserved. • Terms of Service • Privacy Policy • support@mentionpilot.ai